* Any purchases during the Covid-19 pandemic, can Not be returned and No refunds will be issued. Thank you for your understanding at this time *

SHIPPING INFO

Order Processing:

US ORDERS:

Normal order processing & shipping can take between 5-10 business days (Monday – Friday only). Due to Covid-19, there may be a slight delay to your destination as the postal service is working as fast and safely as they can.

INTERNATIONAL ORDERS:

Normal order processing can take between 8-12 business days (Monday – Friday only). Due to Covid-19, there may be a slight delay to your destination as the postal service is working as fast and safely as they can.

Shipping Delivery

The following shipping methods are available: Standard Ground and Expedited Shipping. Some items cannot be shipped using the expedited delivery due to size, weight, customizations, and delivery address. These items will only have Standard Ground available. Please note that orders could arrive in multiple packages.

If you have trouble with placing your order due to being in a U.S. Territories, APO/FPO, in Canada or other international addresses, please contact us by email for assistance.

Shipping Carriers are USPS (main) and FED EX.

 

Signature Confirmation

Some orders may require a signature at time of delivery. If signature is required, carrier will make three delivery attempts, excluding weekends and holidays. Carrier will not deliver unless they acquire a signature.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL
- Offline Payments

GENERAL INFO

WHAT can be returned?
Any purchases during the Covid-19 pandemic, can Not be returned and No refunds will be issued. Thank you for your understanding at this time.

 

Most products are returnable, EXCLUDING face mask, intimates, damaged goods, and any custom works. The product must be in the same condition as when purchased and includes the product packaging.

WHEN do items need to be returned by?
No later than 5 days after item has been received.


HOW do customers return items?
Contact us via email to obtain a RETURN AUTHORIZATION

 

WHERE do items need to be returned to?

After obtaining a RETURN AUTHORIZATION by email the return address will be sent to you with your confirmation.

SHIPPING for returns?
Customer is responsible for shipping charges for returns.

CREDIT for returns?
Your credit card will be refunded once the item is received and inspected.
The product’s packing material must be in same condition as when received.

TERMS & CONDITIONS

  • Once an order has shipped, No cancellations will be accepted.

  • Any purchases during the Covid-19 pandemic, can Not be returned and No refunds will be issued. Thank you for your understanding at this time.

  • There will be No refunds issued until the items have been returned, received in our facilities, and inspected by our fulfillment team. 

  • Eyanatia and it's persons are not responsible for any delays to your delivery once it has been shipped. (please be patient during this time as we are all working around the clock to get your orders to you safely ❤ )

PRIVACY POLICY

We truly respect your privacy. We do not sell your data to third-party companies.

3D Secure checkouts & Payment data encryption.

Frequently asked questions

Q: Are all of your items made in the USA?


A: Yes, they are all designed and made in the US by the Eyanatia Los Angeles based team!




Q: Does the items run true to size?


A: Yes, most items run true to size. Eyanatia was designed to give a little more length to those who don't want the cropped look everyday :)




Q: You're out of stock on what I need! Will you be making more?


A: Depends of the item. If you'd like a more detailed update on the stock of an item, please contact us via email. Thank you!




Q: How can I order custom items?


A: Please submit your custom request to us via email and we'll get back to you as soon as possible!




Q: I don't have paypal. Can I pay using my debit/credit card?


Yes, absolutely! Once you are ready to checkout, click the debit/credit card button and you will be taken to a secure encrypted checkout page to complete your purchase. Happy Shopping!




Q: How do I view all of the items on the site?


There are many ways you can view all of the items you'd like to see. The easiest option would be to click the "Filter" button on the HOME page. From there you will be able to choose to view all items on the site, or to view all items in a specific catergory. Happy Shopping!





FAQ

 

© Eyanatia

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